Residential Technical Services
We provide professional computer and home networking support for residential clients. #
Today’s technology makes life easier — but it also makes scams, fraud, and ransomware more common than ever.
Most families now access banking, medical records, and personal information from home computers and mobile devices. Unfortunately, criminals know this — and actively target individuals, not just businesses.
These threats commonly originate from:
- Text messages
- Social media platforms
- Fake websites and online advertisements
- Phone calls and impersonation scams
We have intentionally designed our services to reduce risk, intercept malicious activity, and improve the likelihood of stopping threats before serious damage occurs. While no solution can provide absolute protection, our layered approach—combining system security, active monitoring, and client education significantly reduces exposure and helps prevent financial and personal loss.
Our services are offered in two formats:
- Break/Fix Support – One-time repairs and troubleshooting as needed
- Managed Services Plan – Ongoing security, monitoring, and proactive system management
Advanced protection, monitoring, and backup services described below are available exclusively through enrollment in our Managed Services Plan.
Desktop & Laptop Support #
We support both Microsoft Windows and Apple computers.
Break/Fix services include:
- Troubleshooting and repair
- Performance optimization
- Software installation
- Virus and malware removal
- System setup and configuration
Managed Services Plan clients also receive:
- Proactive system updates and patch management
- Ongoing health monitoring
- Security hardening and configuration management
Home Network & WiFi Services #
We assess, configure, and improve home networks to ensure reliable performance throughout your indoor and outdoor spaces.
Break/Fix network services include:
- WiFi troubleshooting
- Router setup and replacement
- Coverage improvement recommendations
- Device connectivity support
Managed Services Plan clients also receive:
- Professionally managed network security hardware
- Continuous network monitoring
- Malicious and high-risk website blocking
- Reduced exposure to phishing, malware, and unauthorized access attempts
- Optional content filtering and parental internet controls for households with children
Computer Protection & Monitoring #
(Managed Services Plan Required)
Each enrolled computer is equipped with advanced protection software that:
- Detects and stops ransomware
- Identifies suspicious system behavior
- Blocks malicious programs
- Helps prevent unauthorized access
- Can automatically isolate the computer if potentially harmful activity is detected
This service provides continuous monitoring and response designed to reduce risk and limit damage from active threats.
Scam Awareness & Digital Safety Guidance #
(Managed Services Plan Required)
Technology alone cannot prevent every scam. Many modern threats rely on urgency, impersonation, and social engineering rather than technical vulnerabilities.
As part of our Managed Services Plan, we provide practical guidance to help clients:
- Recognize common scam tactics
- Identify phishing and impersonation attempts
- Respond safely to suspicious calls, emails, or messages
- Verify financial requests before taking action
- Reduce exposure to identity theft and fraud
By combining layered technical protection with informed decision-making, we significantly reduce overall risk.
Device Theft Protection #
(Managed Services Plan Required)
Enrolled systems are configured with security controls to assist in the event of a computer or mobile device is lost or stolen, your data remains protected.
Mobile devices (which are enrolled) can optionally have location tracking at no additional cost.
If necessary, remote safeguards can be applied when the device reconnects to the internet.
Secure Cloud Backup #
(Managed Services Plan Required)
We provide secure, encrypted cloud backup solutions to protect your important files against:
- Hardware failure
- Accidental deletion
- Ransomware
- Theft
- Fire or flood
Backups are monitored and can be restored when needed.
Break-Fix Services #
$75 Service Call Fee
- Includes first 1/2 hour of labor
- Includes local site visit or remote software installation
$90 per hour labor rate
For longer processes (such as large updates or system scans), we step away so you are not billed for passive computer processing time.
Residential Managed Services Plans #
Serving individuals and Small Office / Home- Office users
What are Managed Service Plans?
Monitor
$20 per computer per month
- No Service Call Fees
- Remote management and support
- Computer health monitoring for:
- Security updates and patching
- Known and emerging vulnerabilities
- Resource limits (CPU, memory, storage)
- Automated performance optimizations
- Remote support reduces the need for onsite visits
We keep your computer up to date and monitor for problems before they become emergencies.
Defend
$35 per computer per month
- All services of Monitor, plus:
- 24/7/365 active monitoring, threat detection, and response
- Advanced network protection via a security appliance (requires hardware purchase)
- Guidance and education to reduce phishing, social engineering, and scam success
We install advanced tools to monitor and actively protect your computers and your network.
Restore
Starting at $49 per computer per month
- All services of Defend, plus:
- Secure off-site backup of valuable data (priced by amount of data)
- Business backup options designed to minimize downtime
We actively monitor for threats and can restore systems quickly if one slips through.
Mobile Device Management
$12 for 1 device per month
$20 for 2 devices per month
- iPhone / iPad / Android devices
- Remote assistance capability when you need help
- Missing device location tracking (optional)
- Improved privacy and security settings
- Remote wipe/lock and other protection features
- App and content filtering for minors
Additional Services
- $90/hr labor rate
- Server monitoring and management
- Onsite and offsite backup solutions
- Network security, installation, and upgrades
- PBX phone systems
- Other services by request
Important Notice #
Break/Fix services provide one-time assistance and do not include ongoing monitoring, proactive threat response, or managed security services.
No security tools can guarantee complete prevention of every possible threat. However, our layered Managed Services Plan significantly reduces risk and helps prevent serious damage in most situations.