Small & Medium Business Solutions

We provide professional IT and network management services for small and mid-sized businesses.

#

Modern business operations depend on reliable technology. At the same time, today’s threat landscape includes ransomware, phishing campaigns, credential theft, and business email compromise targeting organizations of every size.

Small businesses are increasingly targeted because they often lack dedicated in-house IT and security teams. A single successful attack can result in:

• Operational downtime
• Financial loss
• Data exposure
• Regulatory complications
• Reputational damage

We have intentionally designed our services to reduce operational risk, strengthen system security, and improve resilience in the event of an incident. While no solution can eliminate risk entirely, our layered approach—combining managed infrastructure, endpoint protection, backup, and user awareness—significantly reduces exposure and improves business continuity.

Our services are offered in two formats:

• Break/Fix Support – On-demand technical assistance and troubleshooting
• Managed Services Plan – Ongoing monitoring, security management, and proactive IT oversight

Advanced protection, monitoring, and backup services described below are available exclusively through enrollment in our Managed Services Plan.

Workstation & Endpoint Management

#

We support Microsoft Windows and Apple business environments.

Break/Fix services include:

• Troubleshooting and repair
• Software installation
• Performance optimization
• Malware removal
• System setup and deployment

Managed Services Plan clients also receive:

• Proactive patch management
• Security configuration and hardening
• Endpoint health monitoring
• Asset management and reporting
• Policy-based configuration control

Business Network Infrastructure

#

We assess, design, and manage secure and reliable business networks to ensure performance and protection across your organization.

Break/Fix network services include:

• Connectivity troubleshooting
• Router and firewall configuration
• WiFi optimization
• Infrastructure upgrades

Managed Services Plan clients also receive:

• Professionally managed network security hardware
• Network segmentation where appropriate
• Continuous monitoring and alerting
• Malicious and high-risk traffic blocking
• Reduced exposure to phishing, malware, and unauthorized access attempts

Advanced Endpoint Protection & Monitoring

#

(Managed Services Plan Required)

Each enrolled device is equipped with advanced endpoint detection and response software designed to:

• Detect and stop ransomware
• Identify suspicious behavior patterns
• Block malicious software execution
• Contain threats through device isolation when necessary
• Provide visibility into potential compromise activity

This service enables rapid response to active threats and reduces the likelihood of widespread impact.

Business-Grade Backup & Recovery

#

(Managed Services Plan Required)

We implement secure, encrypted backup solutions to protect business data against:

• Ransomware
• Hardware failure
• Accidental deletion
• Theft
• Environmental damage

Backups are monitored and regularly tested to ensure recoverability. In the event of an incident, restoration procedures are initiated promptly to reduce downtime.

Device & Data Protection

#

Managed systems are configured with full-disk encryption and security controls to protect business data if devices are lost or stolen.

When applicable, remote safeguards can be applied upon reconnection to the internet.

Security Awareness & Risk Reduction

#

(Managed Services Plan Required)

Technology alone cannot prevent every security incident. Many attacks rely on social engineering and impersonation rather than software vulnerabilities.

As part of our Managed Services Plan, we provide practical guidance to help teams:

• Recognize phishing attempts and fraudulent communications
• Verify financial and vendor requests
• Reduce risk of credential compromise
• Respond appropriately to suspicious activity

Security is most effective when technical safeguards and informed staff practices work together.

Break-Fix Services

#

$90 Service Call Fee

• Includes first 1/2 hour of labor
• Includes local site visit or remote software installation

$120 per hour labor rate

For longer processes (such as large updates or system scans), we step away so you are not billed for passive computer processing time.

Small / Medium Business Managed Services Plans

#

Important Notice

#

Break/Fix services provide on-demand technical assistance and do not include continuous monitoring, proactive security management, or managed protection services.

No security solution can guarantee complete prevention of every possible threat. However, our Managed Services Plan significantly reduces operational risk and improves business resilience in most situations.